Privacy policy

Depending on your use of the Services, you may provide us with personal information in various ways. The types of personal information we collect include:

• Contact information (such as name, email address, shipping address, postal code, telephone number, and personal identification);
  Login data to create an account on the Services (such as email address and password);
• Information found on your public social media profile, should you choose to create an account on the Services using your social media account;
• Information you choose to post on your personalized public “My Page” profile, including web address name, username, photo, links to your social media accounts, and any other information you choose to record in the “Page Description” section from “My Page”;
• User-generated content related to product reviews, comments, questions and answers;
• Payment information, such as name, billing address, account number, and payment card details (including card number, expiration date, and security code) for payments processed by us. In the event that any payment is processed by third parties, such as PayPal or Apple Pay, the privacy policies of such third parties will govern such information;
• Bank account and tax information related to any company program that may offer payments to customers (such as the Rewards Program);
• Order history, including information on products purchased or viewed on the Services;
• Information that you provide in contests, sweepstakes and surveys;
• Social network information, such as pseudonyms within social networks, content and other data shared with us through functions offered by third parties that you use in our Services (such as applications, tools, payment services, widgets and plugins that offer the services from social networks such as Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter and YouTube) or that are published on social networks (such as our social network pages or other pages accessible to us);
• Other personal information found in the content you register on the Services, such as through our “Contact Us” section or in other Customer Service tools; and
• Country / region and language preference depending on the configuration of the mobile device and / or IP;
  Information that we detect from the IP address, device, operating system and browser.

You are under no obligation to provide this information, but if you choose not to, we may not be able to offer you certain related features and services.

 

How we use the information we collect

We will use the information we obtain through the Services as necessary to fulfill our contractual obligation to provide you with the products and services you request, to deliver purchases (including, but not limited to, transportation and customs clearance through the services. from related external providers); and to manage career opportunities with Klever.

We will also use the information we obtain through the Services if we have a legitimate interest to do so, including to support the following functions and activities:

• Establish and manage your account;
• Communicate with you about your account or transactions and send you information about features and enhancements;
• Process claims related to our products and services and keep you informed about the status of your order;
• Manage our Rewards and Loyalty Programs;
• Post your comments on the products and administer our Evaluation Program;
• Enhance and personalize your experience with the Services, including offering you recommendations based on your preferences;
• Identification and authentication so that you can use the Services;
• Market our products to you and offer you promotions, including special offers, vouchers, discounts, and opportunities to win contests;
• Communicate with you and manage your participation in contests, sweepstakes or surveys;
• Respond to your requests and queries and provide Customer Service;
• Operate, evaluate, and improve our business (including developing new services, improving and modernizing our Services, managing our communications, analyzing our user base and Services, conducting data analysis and market research, and performing accounting, auditing, and other internal functions );
• Identify, prevent and protect against fraud and other criminal activities, claims and other responsibilities;
• Comply with and enforce applicable legal requirements, applicable industry standards, and our policies, including this Privacy Policy and the Klever Terms of Use, the Rewards Program Terms of Use; and
• Communicate with you to inform you of changes in our policies.

Additionally, we will use your contact information to send you health informational blogs, emails, push notifications, and in-app notifications about our products, services, sales, and special offers if you subscribe to receive them and have not chosen not to participate.

We may combine the information we obtain about you through our websites with the information we obtain through our applications for the purposes described above. We may also use the information we obtain in other ways, for which we provide a specific notice when we collect it or obtain your authorization.

 

Automated data collection

When you use our Services or open our emails, we may obtain certain information by automated means, such as browser cookies, Flash cookies, web beacons, device identifiers, server logs, and other technologies. The information we obtain in this way may include the IP address of your device, domain name, identifiers associated with your devices, characteristics and type of operating system and device, characteristics of the web browser, language preferences, click tracking data, your interactions with our Services (such as the web pages you visit, the links you click and the functions you use), the pages that guided you or referred you to our Services, the dates and times of access to our Services, and other information about your use of our Services. We may also receive the geographical location of your device and other information related to your location through GPS, Bluetooth, WiFi signals, and other technologies for certain purposes listed above, such as providing you with our Services. Your device may show you a notification when the Services try to collect your precise geographic location.

A “cookie” is a text file that websites send to a visitor’s computer or other device connected to the Internet to uniquely identify the visitor’s browser or to store information or settings in the browser. A “Flash cookie”, also known as a shared local object, works like a web cookie to personalize a user’s experience on sites that use Adobe Flash Player. A “web beacon”, also known as an internet tag, pixel tag, or transparent GIF, links web pages to web servers and their cookies and can be used to transmit information collected through cookies that return to a web server. We and our third-party service providers may use beacons in emails to help us track response rates, identify when our emails are viewed or forwarded, and for other purposes described above.

To the extent required by applicable law, we will obtain your authorization before placing cookies or similar technologies on your computer. You can prevent certain types of cookies from being downloaded to your computer by selecting the appropriate settings in your web browser. Most web browsers will tell you how to stop accepting new browser cookies, how to be notified when you receive a new browser cookie, and how to disable existing cookies. You can find out how to do it in your particular browser by clicking “help” in your browser menu or by visiting www.kleverlifestyle.com

Normally, Flash cookies cannot be controlled, deleted or disabled in your browser settings, so they must be managed in Adobe Flash Player settings. To manage Flash cookies, which we can sometimes use on our website, you can go to the Adobe Flash Player Customer Service page that is available here. Additionally, your mobile device settings may allow you to prohibit mobile application platforms (such as Apple and Google) from sharing certain information obtained with application developers and operators such as ourselves by automated means. Our Services are not designed to respond to “do not track” signals received from browsers. Please note that without the cookies or other automated tools we use to collect this type of data, you may not be able to use all the features of our Services.

The following types of cookies and similar technologies may be used on the Services:

Internal cookies essential for the services to work

We use first-party cookies to help the Services work, including (1) tracking the preferences you specify when using the Services, (2) accessing your information when you enter the Services to provide you with personalized content, and (3 ) manage the security of the Services.

Third party website analytical cookies

Through our Services, we may obtain personal information about your online activities over time and in third-party applications, websites, devices, and other online services. In our Services, we use third-party online analytics services, such as Google Analytics. Service providers who manage these analytical services use automated technologies to collect data (such as email addresses, IP addresses, cookies, and other device identifiers) to evaluate, for example, the use of our Services and diagnose technical problems. For more information on Google Analytics, visit www.google.com/analytics/learn/privacy.html.

Additionally, our applications use the Appsee Analysis Software Development Kit (SDK), an external application analysis tool built into our application code. We use this tool so that only analytical data is captured. The information collected includes technical information about your mobile device and accumulated application usage data, such as your device’s IP address, operating system version, device type and model, duration of application use, gestures touchs made in the application, the responsiveness of gestures and the start and end times of gestures. This information is stored by Appsee and shared with us for analytical purposes. We use this information only for those purposes in order to understand how you use our applications and improve their functionality.

Internal and third party advertising cookies

Through our Services, we and certain third parties may collect information about your online activities to serve you advertising on products and services that are tailored to your individual interests. You can see our ads on other websites or mobile applications because we participate in advertising networks. Ad networks allow us to target our messages to users based on demographics, inferred user interests, and browsing context. These networks track users’ online activities by collecting information through automated means, including through the use of browser cookies, web beacons, device identifiers, server logs, web beacons, and other similar technologies. Networks use this information to display advertisements that may be tailored to people’s interests, to track users’ browsers or devices on various websites and applications, and to create a profile of usage and navigation activities on users line. Information that our ad networks may collect includes data on user visits to the websites and applications that participate in the relevant ad networks, such as the pages or ads viewed and the actions taken on the websites or applications. This data collection is carried out both on our Services and on third-party websites and applications that participate in advertising networks. This process also helps us track the effectiveness of our marketing efforts.

For information on how to opt out of advertising networks based on your interests in the United States, visit www.aboutads.info/choices and http://www.networkadvertising.org/choices/. In the European Union, visit www.youronlinechoices.eu.

Third-party cookies designed to improve the interactivity of the services

Our Services are also compatible with certain third-party services, including buttons for sharing within social networks (such as Facebook, Google, Instagram, Pinterest and Twitter), Twitter Tweets and videos published on YouTube Services. These functions use third-party cookies that are placed by these services directly on your device. The privacy practices of these third parties, including the details of the information they may collect about you, are subject to the privacy notices of these parties, so we recommend that you review them. Klever is not responsible for the practices that these third parties carry out with this information.

 

Information exchange

We do not disclose personal information that we collect about you, except as described in this Privacy Policy. We will share your personal information with our (1) branches and associates, and (2) external service providers who provide services on our behalf (such as authorizations and payment processing, order fulfillment, transportation, customs clearance, marketing, analysis of data, customer service and fraud prevention) for the purposes described in this Privacy Policy. We do not authorize our service providers to use or disclose the information except as necessary to provide the services on our behalf or to comply with legal requirements.

We may also disclose information about you: (1) if we are required to do so by law or by legal process (such as a court order or subpoena); (2) in response to requests from government agencies, such as law enforcement authorities; (3) to establish, exercise or defend our legal rights; (4) when we believe the disclosure is necessary or appropriate to prevent physical or other harm or financial loss; (5) in connection with an investigation of suspected or actual illegal activity; (6) in the event that we sell or transfer all or part of our business or assets (including in the case of a reorganization, dissolution or liquidation); or (7) with your authorization.

 

Data transfer

We may transfer the personal information we collect about you to recipients in countries other than the country where the information was originally collected. Those countries may not have the same data protection laws as the country in which you originally provided the information. When we transfer your information to recipients in other countries (such as the USA), we will protect it as described in this Privacy Policy and we will comply with the applicable legal requirements that establish adequate protection for the transfer of personal information to recipients in countries other than the country where you provided the information.

If you are located in the European Economic Area (“EEE”), the United Kingdom (“UK”) or Switzerland, regarding transfers of personal information to the US. USA, Klever Lifestyle, LLC. (“Klever”) is certified as established by the Privacy Shield frameworks between the EU and the US. USA, as well as Switzerland and the USA. USA developed by the US Department of Commerce. USA and the European Commission / Swiss Federal Commissioner for Data and Information Protection, respectively, regarding the transfer of personal information from EEE, the UK and Switzerland to the USA. USA The European Commission and the UK and Swiss Administration recognize that US companies certified under the Privacy Shield provide an adequate level of data protection. Klever will implement appropriate protection measures to ensure that its service provided by external providers also provides this level of data protection, among others, the selection of service providers certified according to the frameworks of the Privacy Shield between the EU / Switzerland and USA UU (as Appsee).

 

Your rights and options

We offer you certain options related to the personal information we collect about you. For example, if you have created an account with us, you can change your communication preferences by logging into your account and clicking “Communication Preferences”. To the extent provided by applicable law, you may also object to your personal information being used for direct marketing purposes and unsubscribe from our marketing mailing lists by following the “Unsubscribe” link found in our emails electronic or by contacting us. We will apply your preferences in the future.

To the extent provided by applicable law, you may: (1) request access to the personal information we maintain about you; (2) request that your information be updated, corrected, modified or deleted; or (3) request restrictions on the use we make of your personal information, by contacting us.

If you are in the EEA, to the extent established by applicable law, you can also object to your personal information being used in certain situations where we use that information based on our legitimate interests, as described above. In addition, to the extent provided by applicable law, you may receive, in a structured format, in common use and readable by a computer, the personal information that you have provided to us with your authorization or a contract in which you are one of the parts. You have the right to have this information transmitted to another company, where technically possible. To exercise these rights, contact us.

Depending on your location, you may have the right to file a complaint with a privacy regulator if you are not satisfied with our response.

 

Notice to California residents

Subject to certain limits under California law, California residents may request that we provide them with: (1) a list of certain categories of personal information that we have disclosed to third parties for direct marketing purposes during the preceding calendar year, and (2 ) the identity of those third parties. To make this request, California residents can contact us.

 

Other online services and third-party functions

Our Services may offer links to other online services and websites for your convenience and information, and may include third-party functions, such as applications, tools, widgets, and plugins (eg, Facebook, Google, Instagram, LinkedIn, Pinterest, Twitter and YouTube). These third party services, websites and functions may operate independently of us. The privacy practices of these third parties, including details about the information they may collect about you, are subject to the privacy statements of these parties, so we strongly recommend that you review them. To the extent that the linked online services or the functions of third parties are not owned or controlled by us, Klever is not responsible for the practices that these third parties carry out with the information.

 

Retention of personal information

To the extent required by applicable law, we will retain your personal information for the duration of our relationship, plus a reasonable period to comply with applicable statute of limitations or if required by law.

 

How we protect personal information

We maintain administrative, technical, and physical security measures designed to protect the personal information we obtain through the Services against accidental, illegal, or unauthorized destruction, loss, alteration, access, disclosure, or use.

 

Children’s personal information

The Services are designed for a general audience and are not directed at children under the age of 16. Klever does not knowingly collect or request personal information from children under the age of 16 through the Services. If we discover that we have collected personal information from a child under the age of 16, we will immediately delete that information from our records. If you believe that a child under the age of 16 may have provided us with personal information, please contact us as specified in the How to Contact Us section of this Privacy Policy.

 

Updates to our Privacy Policy

This Privacy Policy may be updated periodically and without notice to reflect changes in our personal information practices. We will indicate at the top of the Privacy Policy the most recent date of its update.

 

How to contact us

If you want to exercise your privacy right, contact us.

Subject to GDPR Article 12 (6), requests for data sent to www.kleverlifestyle.com or by mail to Klever, attn. The Data Protection Officer, with address: in San Antonio, Texas, you may be required to provide additional documents in order to verify your identity.

If you do not want to provide additional documents along with your request, we recommend that you use the Form, as it will automatically verify your identity.

If you have any questions about this Privacy Policy, send us a message to our contact form in the section of www.kleverlifestyle.com/contact

The entity responsible for the processing of your personal information in the EEA is Klever LIfestyle, LLC.